Frequently Asked Questions
What is your minimum order?
Our minimum order is 1 pieces per product. Simply because we cannot go lower then that.
What minimum qualifies as a bulk order?
An order containing 10 or more pieces of the same design (front / back and or sleeve).
How can I track my order?
We will send tracking information to the e-mail address / whatsapp associated with your order once the item has shipped.
What is your return and exchange policy?
If you are not 100% satisfied with your purchase, you can return your item(s) for an exchange or a full refund within 14 days from the day you’ve received your parcel. (Returns must be unworn, in the state you received them, and in the original packaging with the tag still attached and not damaged). Merchandise returned not in its original state may not qualify for an exchange or a refund.
To return, please email us at cs@stictchartdesign.com with your order number.
What items can't be returned?
No refund and return for printed items. All of our products come personalized to our customer’s specification. As a result of which we are unable to accept returns / refund.
Can I change my order once the order is confirmed?
We do not encourage our customer to modify their orders once their order is confirmed as it could incur extra charges. Nevertheless, we will try our best to solve your problem.