This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty of miss-described.

Complaints must be registered with us within 14 days of receiving the order. Longer than this may result in the complaint not being upheld or reject.

Strictly no refund and return for printed items. All of our products come personalized to our customers’ specification. As a result of which we are unable to accept returns.

Faulty Goods If there is a problem with the goods please contact us within 14 days to discuss the matter further.

If the goods are found to be faulty upon delivery, you may reject the order and claim a full refund once we have received the order back. If the fault is found later on, or if you delay in making a complaint beyond the 14 days specified, you may not be entitled to a repair or replacement. If the complaint is registered with us within the specified time frame, and a replacement is not available, you may claim a part or full refund of your money back if the complaint is deemed valid.

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not heeding, or incorrectly heeding the user/washing instructions, colour output different.